How do I upgrade my account?
Ans: Log in to your Zoho Wiki account and on the top right corner, click
on Help > Pricing/Upgrade (from the drop-down menu). You can access the pricing page by clicking on the provided URL: https://wiki.zoho.com/plan.do. Depending on the plan you choose, click on the Upgrade button at
the bottom. Provide the credit card
details to complete your payment.
Note: You do not need to enter your credit card details again for upgrading to the next plan.
How do I downgrade my account?
Ans: Log in to your Zoho Wiki account and on the top right corner, click
on Help > Pricing/Upgrade (from the drop-down menu). You can even access the pricing page by clicking on the provided URL: https://wiki.zoho.com/plan.do. Depending on the plan you choose, click on the Downgrade button at
the bottom.
Note: No amount will be transacted from your credit card if you downgrade to the FREE plan.
Do I receive an invoice for the paid amount?
Ans: Yes,
as soon as the payment gets processed, you will receive an automated
invoice sent to the e-mail address of the primary contact. If you do not receive one, please
e-mail to payments@zohocorp.com to request a duplicate copy of the invoice.
Note: To change the details of the primary contact, go to Zoho Accounts, click "My Email IDs" and edit the details.
Is the payment automatically swiped for the selected period?
Ans: Yes, payment is automatically transacted at the selected subscription period. To stop the auto
payment, you have to downgrade to the FREE edition.
Where can I change my credit card information?
Ans:
Log in to your Zoho Wiki account and on the top right corner, click on Help > Pricing/Upgrade (from the drop-down menu). You can even access the pricing page by clicking on the provided URL: https://wiki.zoho.com/plan.do. Scroll down the page and you will find
"update credit card" button. Click on the button to update your card details.
What edition do I get when I sign up for Zoho Wiki?
Ans: On signing up you get the Free edition. Just access the pricing page by clicking on the provided URL: https://wiki.zoho.com/plan.do.
Can I upgrade to any of the paid editions from a free edition? Will I lose my data by upgrading?
Ans: Yes, you can upgrade to any of the paid editions anytime. Your data is safe and intact even after upgrading.
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