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Pricing and Payments FAQ for Zoho Reports


Pricing Plan and Features
  1. How much does Zoho Reports cost?
  2. Does Zoho Reports offer a "Free Plan" (Free Edition) and what are its capabilities?
  3. Is Zoho Reports priced on the amount of data stored or on the number of users?
  4. Why should I go for priced plans? What are the benefits in using the priced service?
  5. How do you define a "User" by Zoho Reports Pricing model?
  6. Who is defined as the "Account Administrator"?
  7. How is the "Number of rows" stored counted?
  8. How does the rows count correspond to database size?
  9. What are Add-ons? What add-ons does Zoho Reports offer?
  10. How do I buy the Add-on packs for Zoho Reports?
  11. I am using the "Free Plan" in Zoho Reports. Can I purchase Add-ons?
  12. Can I sign up as a Free Plan user and Upgrade to a Paid account later? Will such a measure result in data or reports loss?
  13. What does the "15-day trial" entitle me?
  14. What will happen once the trial period ends?
  15. How will downgrading to a lower/free plan affect my account?
  16. Where can I get the details of my current plan (Subscription) and usage details?
  17. Where can I get information on all the pricing plans available?
  18. Will I get Technical Support as part of my subscription?
  19. Is Zoho Reports API offered as part of the published Pricing plan?
  20. Feature: What is the "Scheduled Import" feature in pricing plan?
  21. Advanced Feature: What is "Rebranding" feature and how does it work?
  22. Advanced Feature: What is the "Multiple Database Owners" feature about and how does it work?
  23. Advanced Feature: How does the "Backup" feature work?
  24. Advanced Feature: What is SSL?

Payments

Pricing Plan and Features

1. How much does Zoho Reports cost?
The pricing for Zoho Reports starts at $50/month (supports 5 users, 500,000 rows & unlimited reporting databases in the account). There are various plans ranging till $495 per month (50 users, 25 million rows & unlimited reporting databases). Zoho Reports also offers an Always Free Plan ($0) targeted at small end reporting requirements. It supports 2 users, 5 reporting databases and 10,000 rows in your account.

You can find more details about the various pricing plans offered by visiting http://zoho.com/reports/zohoreports-pricing.html

2. Does Zoho Reports offer a "Free Plan" (Free Edition) and what are its capabilities?
Yes, Zoho Reports offers an Always Free Plan ($0) targeted at small end reporting requirements. It offers the following capabilities
  • Supports 2 users (Account Administrator + 1 shared user) in your account
  • Create a maximum of 5 reporting databases
  • Supports up to 10,000 rows in your account.
  • Setup up to 3 Scheduled Data Imports in your account, to periodically fetch data from publicly accessible Web URLs (website links)
  • You can create up to 3 SQL Query Tables in your account
  • HTTPS (SSL) support for Secured access.
3. Is Zoho Reports priced on the amount of data stored or on the number of users?
Both. Zoho Reports is priced based on the total number of rows (records) of data you store in your account and the number of users that you subscribe for your account.

4. Why should I go for priced plans? What are the benefits in using the priced service?
The priced plans allow you to store more data (more number of rows) and also allows more number of users in your organization to access Zoho Reports based on the plan you select. Apart from this, it offers a wide range of value added features which include:
  • Unlimited Number of Reporting Databases in your account
  • Unlimited Number of SQL Query Tables in your account
  • Multiple Database Owners support - You the Administrator can add multiple users as "Database Owners" for a reporting database in your account. Database owners can do any operation in a database as the Administrator, except deleting the database. This is available in "Standard" plan and above.
  • Unlimited Scheduled Data Imports from Web URLs (website links), for importing data periodically.
  • Backup - Setup Periodic Backup of your data in Zoho Reports.
  • Rebranding - Rebrand your reporting databases with your own logo. You can also Show/Hide "Powered By Zoho Reports" message while embedding reports. This is available in "Standard" plan and above.
5. How do you define a "User" by Zoho Reports Pricing model?
Any user to whom you privately share your data, reports, dashboards and databases in your account is considered as a "User" by Zoho Reports pricing model. A user is identified by his/her unique email address, with which he/she would have created/registered their Zoho Reports account .

By adding new Users to your account, you could collaborate with them easily by enabling them to do operations like Add/Modify/Delete data, Create new reports, Share reports within a group etc., apart from just viewing the reports shared to them. Also you (Administrator) can completely control Users access and their permissions to handle other operations on your data (tables), reports and databases.

Suppose you buy a Zoho Reports plan for 5 users. You can privately share the data/reports in your account with 4 other persons (to their Zoho Reports registered email addresses). Now your Zoho Reports account is said to have 5 users.

6. Who is defined as the "Account Administrator"?
The one who subscribes to a Zoho Reports pricing plan using his/her credit card is defined as the 'Account Administrator'. An 'Account Administrator' has full permissions with regard to his/her Zoho Reports account. He/She can
  • Add/Delete Users
  • Add/Delete Reporting Databases
  • Add/Delete/Modify data
  • Create/Delete/Modify Reports & Dashboards
  • Share Reports and Data to Users
  • Upgrade/Downgrade their Zoho Reports account
  • And much more...
7. How is the "No. of rows" stored counted?
The number of rows (records) is the sum of all rows/records stored across all your database tables in your Zoho Reports account. Suppose you have 2 databases with 3 tables in each of them. And each table contains say 10,000 rows. The total number of rows in your Zoho Reports account is calculated as 60,000.

Rows that are stored/present in Zoho Reports Tables (across all your databases) are only counted for accounting and not in any other object in Zoho Reports.

8. How does the rows count correspond to database size?
As a measure of size, you can assume 100,000 simple rows would be equivalent to around 10MB or more in data size. However, this can vary based on the number of columns and the type of data contained.

9. What are Add-ons? What Add-ons does Zoho Reports offer?
Add-ons are flexible options provided to users to purchase additional Users and Rows over and above what is offered in their chosen base pricing plan.

Suppose your requirement is for 500,000 rows and 7 users. Instead of buying the Professional $90/month plan, you can buy the Standard $50/month plan (5 users) and add 2 other users to it for $8 x 2 = $16. Thus you pay only $50 + $16 = $66 every month. Similarly, you can buy extra rows too.

10. How do I buy the Add-on packs for Zoho Reports?
When buying (or upgrading) your plan, you can choose the number of extra rows and/or users needed, over and above what is offered in the Pricing plan that you chose and purchase the same.

11. I am using the "Free Plan" in Zoho Reports. Can I purchase add-ons?
Yes, you can purchase add-ons. You can buy additional Rows based on your requirement, over and above what is offered in the Free Plan. However, you cannot buy user add-ons. Users as an add-on is applicable only for paid plans.

You can purchase the Rows add-on by following these steps:

  1. Login into your account in Zoho Reports
  2. Click "Subscription" link present in the Quick Links at the top of each page.
  3. Click on "Upgrade" tab
  4. Click on the Manage button at the bottom of the "Free Plan" column.
  5. Choose the number of additional Rows required and make the payment through your credit card.
On successful payment, your account will be credited with the additional Rows that you purchased as add-on.

12. Can I sign up as a free user and upgrade to a paid account later? Will such a measure result in data loss?  
Yes, you can. The upgrade process happens smoothly and it won't result in any data loss. Your data and reports will be retained as is, without any change or impact.

13. What does the "15-day trial" entitle me?
Any user signing up for Zoho Reports is entitled for the 15-day trial for any of the Paid plans. You can choose any one of the paid plans to evaluate during this trial period. For 15 days from your registration, you get to enjoy all the benefits of the paid plan you chose.

Once the trial period ends, your account will automatically be downgraded to the "Free Plan", if you do not purchase the corresponding paid plan or its higher plans. All your data will still be available/accessible even after your account is downgraded. If you have already exceeded the "Free Plan" rows limit in your account, then you won't be allowed to add any more new rows in your account. You can buy the appropriate priced plan to avoid this.

Refer questions #14, #15 to know more on what happens on downgrade.

14. What will happen once the trial period ends?
Once the trial period ends, your account will automatically be downgraded to the Free Plan, if you do not purchase the corresponding paid plan or its higher plans. All your data will still be available/accessible even after your account is downgraded . If you have already exceeded the "Free Plan" rows limit in your account, then you won't be allowed to add any more new rows in your account. You can buy the appropriate Priced plan to avoid this.

Refer question #15 to know more about what happens on downgrade.

15. How will downgrading to a lower/free plan affect my account?

Once you downgrade to a lower/free plan, the following actions would be taken:
  • Additional Users: Zoho Reports will deactivate additional users above what is allowed in the new downgraded plan (Lower/Free Plan). Zoho Reports will deactivate users from the most recent to the oldest in that order, to meet the user limit of the new plan. You can modify the active users list by visiting the Subscription -> Manage Users
    page.
  • Rows Limit: If you have already exceeded the new plan row limits, then you won't be allowed to add any more new rows in your account. But still all your existing data will be available/accessible (nothing will be removed) even after your account is downgraded.
  • Advanced Features: Features like Rebranding, Backup and Multiple Database Owners will be disabled depending upon whether its available in your new downgraded plan.
If you are downgrading to the Free Plan, the following will also apply apart from the above said:
  1. Query Tables Limit: If you have exceeded using more than 3 Query Tables (Free plan limit), then on Downgrading you will be provided the option to choose the 3 Query tables that you want to be active. You can choose the necessary query tables. Others will become inactive i.e. it will not get refreshed with the latest data, although it will be accessible along with the reports created over them. Also, you will not be allowed to modify the inactive query tables.

    Note: Option to choose the Query tables to be active will be provided only once after you Downgrade in the "Subscription" -> "Manage Query Tables" page. If you do not choose the Query tables to be active, then Zoho Reports will automatically retain the last 3 created or modified Query tables and deactivate the older ones.

  2. Scheduled Import Limit: If you have setup more than 3 Scheduled Imports (Free plan limit) from Web URLs to import data, then on downgrading, Zoho Reports will retain the recently scheduled 3 CSV imports from URLs and stop the scheduling for other older imports.
16. Where can I get the details of my current plan (Subscription) and usage details?
In Zoho Reports, click on the Subscription link at the top. You will be taken to the Subscription details page. Your Current Plan tab in this page will provide you the details about your current plan and the usage details.

17. Where can I get information on all the pricing plans available?
Please visit our pricing page. It has all the information on the pricing plans available.

If you are logged into Zoho Reports, you can also view the information on all the pricing plans, by visiting the Subscription link at the top of the page.

18. Will I get Technical Support as part of my subscription?
Yes, we offer technical support to all our customers. We do not charge any other fees other than the monthly subscription fee. You can avail technical support through any of the following means:
19. Is Zoho Reports API offered as part of the published Pricing plan?
Zoho Reports API is in Beta and is available for free now. We will shortly be coming up with a model for API features that will be accommodated into the published pricing plans.

20. Feature: What is the "Scheduled Import" feature in the pricing plan about?
'Scheduled Import' allows you to automatically schedule import of data into Zoho Reports from any Web URLs (website links). Suppose you have an application that outputs data in a CSV file format once day and is accessible through a Web URL. You can schedule Zoho Reports in a such way that it will periodically fetch the data from the URL and get it loaded into Zoho Reports.

Note: The Scheduled Import option will be present under the "Import" menu in the toolbar, when you Import data from a Web URL.

21. Advanced Feature: What is "Rebranding" feature and how does it work?
The re-branding feature allows you to replace the Zoho Reports logo with your organization's logo. Once you are logged in to your Zoho Reports account, click on the Subscription link at the top. In the Logo Rebranding tab there, upload your business logo.
The default Zoho Reports logo at the top-left of your account will get replaced by your business logo.

Also with this feature, you could choose to remove the "Powered by Zoho Reports" footer that comes when you embed reports in other Web pages, blogs or web applications.

Logo rebranding is available only in paid plans.


22. Advanced Feature: What is the "Mutiple DB Owners" feature about and how does it work?
 With this feature, you the 'Administrator' can add multiple users as "Database Owners" for a reporting database in your account. Database owners can do any operation in a database as the Administrator, except deleting the database. The Administrator who creates the reporting database will be the default Database Owner

This feature is available only in paid plans.

23. Advanced Feature: How does the "Backup" feature work?
The Backup feature in Zoho Reports allows you to take zipped backups of data in your reporting databases at regular intervals, the interval options being daily, weekly or monthly. Data available in the database tables and the SQL queries used to construct Query Table are alone backed up.

The backup feature is available only for paid plans. To setup backup schedules or to view your databases' backup details,
  1. Click on Subscription -> Backup tab
  2. Click on the Not Scheduled link corresponding to the database you want to backup
  3. Enter the backup settings (backup interval and time) and Save.
  4. Your backup will be scheduled accordingly.
You can click on the Scheduled link for modifying the backup settings. The last 3 backup zip versions are available for download anytime.

You can also access this backup feature in My Home page, where each database listing has a 'Backup' link (along with 'Rename', 'Copy', 'Delete' links).


24. Advanced Feature: What is SSL?
SSL stands for Secure Socket Layer and is the protocol that's followed to provide security for data communication over any network including the internet. This option encrypts all your data when its transfered over the Internet, providing a very secure access system.

In Zoho Reports, all data communications between your browser and our servers can be SSL enabled (even if you are in the Free plan), meaning all data is encrypted when being transfered over the internet. This can be done by checking the option "Use Secure Access", when you login into Zoho Reports.

You can also verify the secure access by viewing the URL in the browser address bar, where you will see https:// (HTTP Secure) instead of http:// when you access Zoho Reports.

Payments:

1. How can I upgrade my account?
Once you are logged in to your Zoho Reports account, follow the steps given below to Upgrade your account
  1. Click on the Subscription link at the top.
  2. You will be taken to Your Current Plan tab which lists the details of the plan you are currently subscribed to.
  3. Click on the Upgrade button or the Upgrade tab.
  4. Choose the plan you want to upgrade, by clicking the Upgrade button corresponding to that plan.
  5. In the Payment screen Choose any Add-ons, if required. Also choose your Payment mode (Monthly, Quarterly, Half-yearly and Yearly modes available)
  6. Provide the Credit Card Details
  7. Click on Proceed to purchase.
If you want to stay in the same plan but want to purchase rows/users as add-ons, click on the Manage Your Plan button in Your Current Plan tab. In the next screen Choose the add-on options required and Proceed from there.

2. How can I downgrade my account?
Once you are logged in to your Zoho Reports account, follow the steps given below to downgrade your account:
  1. Click on the Subscription link at the top.
  2. You will be taken to Your Current Plan tab which lists the details of the plan you are currently subscribed to.
  3. Click on the Upgrade button or the Upgrade tab.
  4. Choose the plan you want to Downgrade to, by clicking the Downgrade button corresponding to that plan.
  5. In the Payment screen modify your Add-ons, if required.
  6. Click on Proceed to downgrade.

3. How do you charge for my Zoho Reports account?
Typically through your credit card. You subscribe to a Zoho Reports plan and provide your credit card details. We then automatically charge your card every month on the same day you first subscribed on.

You can also choose the other Yearly payment mode too. For Yearly option you get a 10% discount on your subscription amount.

4. How can I receive an invoice for the payment made?
Please email payments@zohocorp.com with your account details, requesting for an invoice. We'll mail it to you.

5. Does automatic billing start after completion of the 15-day trial period of a paid plan?
No. Unless you signed up (subscribed) for a paid plan by furnishing your credit card details, we won't start billing.

6. How to change my credit card details? And what happens if I change my credit card?
Follow the below steps to change your credit card details.
  1. Log on to your Zoho Reports account
  2. Click on the Subscription link at the top
  3. In the Your Current Plan tab, click on the Manage Your Plan button at the bottom (or visit the Upgrade tab and click the Manage button in your current plan column)
  4. Click on the Change Payment Period / Card Details link
  5. Enter your new card details and click on the Update Card Details button
Your new credit card details will take effect and the new card will be charged from the next month onwards.

7. What happens if my credit card (or bank) rejects payment due to some reason?
You will get an automated mail from us informing you about the payment rejection. You will get a grace period of 6 days to make your payment. If you fail to make the payment, your account will be downgraded to the Zoho Reports Free Plan automatically. All your data & reports will remain safe. Additional users and features not applicable in the Free Plan, will be deactivated. You can reactive them anytime you make the payment once again.

8. When I de-activate a user, will the plan be downgraded automatically?
No, the plan downgrade won't happen automatically when you de-activate user(s). If you want to downgrade the plan specifically, then you need to follow the Downgrade instructions provided in FAQ #2. 

9. Do you offer bulk pricing packages (with users and rows)?
Yes, we do. Write to sales@zohocorp.com with your exact requirements & we'll get back to you with a price quote.

10. Do you offer discounts for Non-Profits?
Yes, we do offer discounts for non-profit organizations. Please email us at sales@zohocorp.com with your organization details, Website URL and the Zoho Reports pricing plan you want to subscribe to. We'll get back to you with a price quote.

11. Do you offer any Cashback Policy?
We offer a 30-day cash back guarantee, only when you choose Yearly payment mode for the pricing plan you subscribe. If you have made payment to a paid plan for a year and if you feel Zoho Reports isn't best addressing your requirements or does not suit your need, just email us at payments@zohocorp.com within 30 days from the date of subscription/upgrade. We will refund your full amount, no questions asked.

12. How do I stop auto payment? How do I stop my credit card being billed automatically every month?
By default, your monthly payment happens automatically at the selected subscription period. To stop the auto payment, you have to downgrade your service to the free plan.

13. Who should I contact, write to in case of disputes, payment issues?
Please write to payments@zohocorp.com. We value our customers and assure you that all payment issues will be looked into immediately.

Please do read our common Zoho FAQ page on payments/pricing too.






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