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How do I upgrade my account?
Ans:
- Login to Zoho Invoice.
- Click on "Subscription" at the top of the page.
- Click on "Change Plan" button
- Choose a plan and click on "Upgrade".
- Choose your billing mode and click on "Continue".
- Enter your card details and click on "Confirm".
What does 30 days cash back means?
Ans: After upgrading from FREE to one of our paid plan, if you don't like it just e-mail to payments@zohocorp.com within 30 days from the date of upgrade, we will refund your full amount.
How do I downgrade my account?
Ans:
- Sign in to Zoho Invoice.
- Click the Subscription Details link under the Home tab and click the Change Plan button.
- Click the Downgrade to Free plan link at the bottom of the page to downgrade.
- Send us a feedback to confirm the downgrade.
Do you store my credit card information?
Ans: No, we do not store your credit card details.
How do I view my account information?
Ans:
• Login to Zoho Invoice.
• Click on "Subscription" at the top of the page.
How can I receive an invoice for the payment made?
Ans: For every purchase or renewal an auto invoice is generated and sent to primary contact via e-mail. If you have missed the invoice, send an email to payments@zohocorp.com and we will help you out.
When will you charge my credit card?
Ans: You will be charged during the sign up and subsequently you will be charged based on the billing mode that you select. By default we follow a monthly billing cycle and you will be charged on the same date every month.
Where do I change credit card information?
Ans:
- Login to Zoho Invoice at http://invoice.zoho.com
- Click on "Subscription" at the top of the page.
- Click on "Change Credit Card Details " link and enter new card details.
- Click on "Update" to update your new card details.
When I downgrade to FREE plan, what happens to my data on the system?
Ans: Your data on the system will be untouched. Only the number of invoices/estimates you can generate will be limited to five per month.
Can I cancel the subscription at anytime?
Ans: Yes, you are free to cancel the subscription any time.
Do you accept AMEX card?
Ans: Yes, we accept all types of credit cards.
Where can I view the terms and privacy policy of the service?
Ans: You can view the details at Terms and Conditions and Privacy Policy.
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