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How do I upgrade my account?
Ans: If you have signed up for a personal account, click Enable Mail Hosting link on the top after login. Zoho Mail Suite Lite is free for the 5 users or less. You can then upgrade to a paid plan from the Subscription page.
To upgrade your account to one of the paid plans :
- Log in to Zoho Mail Suite as Super Administrator
- Click on the Control Panel >> Subscription
- Select the plan you want to upgrade
- Provide the number of users to upgrade
- Provide the card details and make payment.
How do I downgrade my account?
Ans: To downgrade your Mail Suite account from Paid Plan to Lite Business plan log in to Zoho Business, go to Control Panel->Subscription->Cancel Subscription. Once you confirm cancellation you will be in Lite plan of Zoho Mail.
To downgrade Users, log in to Zoho Mail, go to Control Panel >> Subscription >> Downgrade. Provide the no. of users you would like removed and click on Buy now.
When a user is deactivated/ deleted, does the service downgrade the user and stop the transaction automatically?
Ans: If you deactivate or delete the user, the payment details are not changed automatically. You need to make changes to the number of licenses by upgrade/ downgrade, for the changes to be reflected in the Subscription page.
If I close my account without canceling subscription will I continue to be charged?
Ans: You cannot close your Mail Suite account, without canceling your subscription. Control Panel >> Subscription >> Cancel Subscription to cancel the subscription. By this your organization would be moved to Lite plan in Mail Suite. You need to delete Organization, to be able to close the account completely.
Finally, please go to http://accounts.zoho.com page and close account.
How can I receive an invoice for the payment made?
Ans: For every purchase or renewal an auto invoice is generated and sent to primary contact via e-mail. If you have missed the invoice, request a copy by sending e-mail to payments@zohocorp.com.
Is the payment automatically withdrawn for the period selected?
Ans: Yes, payment is withdrawn automatically at the selected subscription period. To stop the auto payment, you have to downgrade your service.
Where do I change credit card information?
Ans: You can change the Credit Card information in the Subscription Page. Click on Change Payment Info to change your card details.
Note: You can use different cards to pay for the purchase of a license and a domain.
If I add a 6th user, do I have to pay for all the 6 users or just 1 additional user?
Ans: No, you do not have to pay for all the six users.
Ans: Yes, you can contact support@zohomail.com with your requirements. We will provide you details for alternate modes of payment, to match your requirements.
Ans: Yes, we do accept AMEX. Select AMEX card option and proceed with AMEX card details. If you have any issues, please e-mail sales@zohocorp.com
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